Legal1. Cancelling
You can cancel your subscription at any time from your dashboard (Settings → Danger Zone) or by writing to [email protected]. Cancellation stops the next renewal; you keep access to your plan until the end of the period already paid for, and your score history stays available.
2. Periods already paid for
- Monthly plans: a month that has started is not refunded, in full or in part.
- Annual plans: an annual plan is a 12-month commitment billed in advance at a discount. Cancelling stops the renewal at the end of the 12 months; the remaining months are not refunded.
3. When we refund
- Billing errors: a duplicate charge, a charge after a cancellation made on time, or an amount different from the price shown is refunded in full.
- The Autopilot 90-day guarantee: If, after 90 days on Autopilot, AI engines haven't cited you on a single one of your target questions, we refund everything you paid for Autopilot (the full annual payment on an annual plan). This applies under the conditions of Article 9 of our Terms of Service.
- Prolonged unavailability: if the Service is unavailable through our fault for a substantial part of a billing period (for example, no weekly measurement delivered during that period), contact us: we will offer a credit or a partial refund.
- Termination by us: if we close your account without fault on your part, we refund the unused portion of the period already paid for.
Where an introductory discount applied, the refund is limited to the amount actually paid.
4. How to request a refund
Write to [email protected] from the email address of your account, with the invoice concerned and the reason for your request, within 30 days of the charge (or, for the guarantee, within 30 days after the end of the 90-day period). We answer within 5 business days.
Approved refunds are made to the original payment method, usually within 5 to 10 business days depending on your bank or payment provider. For bank transfers, we refund to the account the payment came from; bank and conversion fees are not refunded.
5. Chargebacks
If you think a charge is wrong, please contact us before disputing it with your bank: we can usually solve it faster. Filing a chargeback suspends the account until the dispute is resolved.
6. Your statutory rights
Thirdslot is sold to businesses. This policy doesn't affect any right that mandatory law of your country may grant you. Full terms: Terms of Service.